Frequently Asked Questions:

Are Ladies real?

Only carefully selected beautiful and intelligent Russian and Ukrainian women! We check every girl before placing her on the site! Women provide us with their ID and we check if they are single. If we get information from men that any of our women tried to scam our valued member, after some investigation such women will be deleted without a right to be presented again on our pages.

What services do you offer?

We provide you with various services and newest internet technologies to make your search faster and more comfortable. Our prices are reasonable and Membership system has many discounts for active members. You can click on the services tab and read more about what we have to offer.

Are transactions secure?

PayPal has quickly become a global leader in online payment solutions with more than 153 million accounts worldwide. Available in 190 markets and 17 currencies around the world, PayPal enables global ecommerce by making payments possible across different locations, currencies, and languages.Pay Pal has been the safest way to make online payments. PayPal has received more than 20 awards for excellence from the internet industry and the business community -most recently the 2006 Webby Award for Best Financial Services Site and the 2006 Webby People's Voice Award for Best Financial Services Site.

What are the costs ?

To begin your journey to find your true soul mate, the member must first purchase credits in order to send, receive letters, use chat, or video chat. The advantage you have of becoming a higher level member is that you will receive free incoming and some outgoing letters. Credits are deducted from your account when you send an email message to a lady. You can use your credits for other services. The prices are located in the membership tab, under services. On other sites you can send and read 10 letters for $50.00-$80.00, on our website you can buy a monthly membership for $19.99 and receive letters for free and send 10 introduction letters for free. 

Why marry a Russian/Ukrainian woman?

Russian women are well-known for their beauty, intelligence, education and serious attitude towards relationships and life. They are down-to-earth, family oriented and faithful. Often they prefer to marry a man 10-20 years older then themselves. Russian women view older man as more mature, serious, responsible and stable.

Why do these beautiful women want to leave their home and go to another country?

If you will ask, every girl will give you different answer to this question. Some of them are looking for romantic love and believe that their second half can be anywhere in a world. Some of them have not found a good husband in their own country, disappointed by Russian men and looking for someone serious, reliable and loving from another country. In general Russian women seeking stable life for their future in a country that has good values and security for people. The primary goal for them is to find reliable, kind and loyal man to build a strong and happy family with him, and if they didn't find such a man in Russia, they are looking abroad. Open borders and internet are now giving an then an excellent opportunities for them to search for second half from all around the world.

How do I make first contact with the woman?

The best way to make first contact is to write an introduction letter and send it to her e-mail box or to postal address. If you want to make first contact by phone we suggest you use our telephone translation service for the first call, keeping in mind the time differences between Russia and the rest of the world.

What forms of payments are accepted?

We accept credit cards and debit cards, such as:

• Visa
• Mastercard
• Discover
• and American Express

And for those who have a Pay Pal account open, we also accept Pay Pal balances. In the romantic tour section Western union is also accepted, if you have any questions please contact us at yourlove_story@yahoo.com.

Can I cancel my membership at anytime?

Yes. Your membership will automatically renew every 30 days. If you do not want your membership to renew please e-mail us at yourlove_story@yahoo.com or call us at 1-888-371-8322, and we will cancel your account.
 
How do I retrieve my username and/or password?
To retrieve your username and/or password, click on “forgot password icon” under “log in” icon and type your e-mail address, you will receive an e-mail with your new password, which you can leave or change in the “account management” section of your profile.
 

How do I change my username and password?
You can change your username and your password by logging in and clicking "Account management" located in the navigation bar in the center of your homepage.

How do I edit my profile?
 When logged in, click "Edit page” located in the navigation bar on the left-hand side of your homepage.
 
How  do I delete my profile?
 When logged in, click "Account management" located in the navigation bar in the center of your homepage. On the following page, click "Delete Account".
 

How do I add photo's to my profile?
When logged in, click "Edit Page" located in the navigation bar in the center of your homepage. On the following page, click "Photo gallery" located in the navigation menu on the right-hand side of the screen. Click "Add photo"  and select the picture you wish to upload, then click "Open." Lastly, click "Upload."